Returns & Inspection Policy

1. Pre-Dispatch Verification: To eliminate surprises, we share video walk-throughs and photos of the exact piece being shipped. We advise all clients to review these carefully before final dispatch.

2. Transit Damage & Defects: In the unlikely event that a watch arrives with physical transit damage, loose glass, or mechanism malfunction, notify us within 48 hours of parcel delivery via WhatsApp at +91 8591911485.

3. Unboxing Video Requirement: A continuous unboxing video recorded from opening the sealed courier outer pouch to handling the timepiece is required to process damage claims.

4. Replacement Process: Upon validation of damage or incorrect model delivery, we arrange a prompt reverse pickup or replacement unit at zero additional charge.

5. Product Condition: Watches submitted for return must be in brand-new, unused condition with all protective plastic films and tags intact.